Terms And Conditions
How to Shop with us
You can buy our products either through our:
- Online Shop, which is secure and fast but for UK customers only
- Phone – please contact our Kingston store by calling: 020 8546 7806
- Email – please send an email with details of your request to firstname.lastname@example.org
How is my personal information handled by Food For Thought?
We take your privacy very seriously. We do not sell, rent, share, trade or give away any of your personal information, unless required to by law, so please be assured that nothing we do will add to your incoming spam.
What payment methods are accepted?
We accept pre-payment by credit cards only. All credit card information is transmitted via secure servers over HTTPS/SSL communication. Credit card orders are subject to address and security code verification. The customer information must match the credit card billing address and postal code in order for us to process and ship any order. The security code is the last three numbers on the back of the credit card.
We reserve the right to decline any order based on a lack of sufficient verifiable information.
Credit Card Security
All credit card transactions go through secure servers with high grade, 256-bit encryption. Shoppers will see the padlock icon, demonstrating that your transactions are safe. Our systems are also checked by a third party company to ensure their security.
Returning an item is simple. Just send the unused merchandise back to us and we’ll make sure your credit card is refunded. But prior to shipping your item back to us, please call us +44 (0)20 8546 7806 or send a quick email to email@example.com so we can help you return the item correctly and speed up the process. Please be aware though, we only refund the price of the item and not the shipping cost!
All orders are dispatched same or next day unless otherwise stated, so you should receive your order within five working days.
Depending on the weight and contents of your order, we use a next-day courier service or a first class postage service.
If your item is not in stock, we will place a back order for you. But you will always be emailed with the option to cancel your order if you’d rather not wait.
All prices displayed include VAT of 20% where applicable.
Any questions or suggestions?
If you have any questions about shopping online with us, please contact us by phone on 020 8546 7806 or via email firstname.lastname@example.org any suggestions or comments much appreciated